Support Operations Officer - US market
About The Position
Free2move is a mobility service provider founded in 2016, offering a wide range of services for travel needs through its web/mobile platform. Formed from the merger of the Stellantis Group and TravelCar, Free2move has become a key player in revolutionizing travel mobility, serving over 6 million users in more than 170 countries. The company operates in a dynamic, innovative, and international environment, bridging the digital ecosystem and the automotive sector. Currently, Free2move is transitioning to an intensive scale-up phase in the North American market, moving beyond traditional support to actively drive the adoption of its SaaS platform among US car dealerships and rental agencies to maximize shared growth and revenue. The Support Operations Officer (North America) will be a hybrid, tech-savvy, and business-driven role focused on supporting this expansion.
Requirements
- 5+ years of experience in Customer Success, SaaS Implementation, or Operations.
- Outstanding pedagogical and communication skills (ease with hosting webinars).
- Strong commercial mindset (upsell fiber).
- Verified experience in workflow automation tools.
- Genuine appetite for leveraging AI.
- English: Native or perfectly bilingual imperative (US market focus).
- Must align with US Central / EST time zones.
Nice To Haves
- Spanish language skills are a strong plus.
Responsibilities
- Design and manage the complete integration journey for new US partners.
- Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus).
- Ensure perfect technical account configurations to eliminate any operational friction.
- Create and host engaging webinars and training sessions to boost platform usage.
- Analyze partner KPIs and proactively provide customized action plans and recommendations.
- Identify upsell opportunities (additional fleet, insurance options, new mobility services) to drive revenue for both our partners and Free2move.
- Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients.
- Coordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teams.
- Translate field feedback into concrete feature recommendations for our Product Roadmap.
- Maximize the automation of recurring support and onboarding workflows.
- Leverage and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness.
Benefits
- A start-up spirit supported by a large Group
- The opportunity to revolutionize the uses of mobility
- A neat integration to start well
- Possibilities for development
- Collaboration with multidisciplinary and international teams
- International projects
- An attractive salary
- Access to our E-Learning platform for development of languages and other skills
- No-meetings days to boost efficiency
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
