Support Operations Associate

Siro • New York, NY

7d • $70,000 - $70,000

About The Position

As a Support Operations Associate at Siro, you will be the first point of contact for our customers, helping them get the most out of the Siro platform and resolving issues quickly and thoughtfully. This is a great opportunity for someone who is curious, personable, and excited about new technologies. You don’t need to be deeply technical, but you should have a knack for learning new tools, thinking creatively about problems, and finding ways to make customers’ lives easier. You’ll report directly to the head of support and have active input into how our support function runs on a day-to-day basis. We’re looking for someone who is early in their career but brings real energy and ambition. If you’re excited about the intersection of AI, sales, and customer experience, this is a place where you can make a meaningful impact from day one.

Requirements

• 0-1 years of experience in customer support, customer success, or a customer-facing role, including internships. New grads are welcome, too.
• Excellent written communication—you can explain things clearly and make customers feel heard
• Genuine curiosity about AI and how it can be applied to real-world problems
• Highly organized and reliable—you follow through, and have the ability to keep both yourself and others accountable to drive successful outcomes
• Comfortable picking up new software quickly; prior experience with Intercom or similar tools is a plus but not required, as is prior coding experience
• Exceptional problem-solving skills and the ability to adapt to new problems rather than following a script

Responsibilities

• Serve as the first point of contact for inbound customer support tickets in Intercom, resolving issues promptly and professionally
• Triage incoming requests and escalate complex issues appropriately
• Work directly with Product and Engineering to report platform bugs
• Maintain a high standard of communication—we aim for over 95% customer satisfaction, and believe great support is a competitive differentiator
• Identify patterns in support tickets and flag recurring issues or product friction
• Contribute to knowledge base articles and help documentation
• Help develop AI tools to improve support workflows and customer self-service
• Assist our Customer Success team with onboarding tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed