Operations Support Associate

Xylem • Mesa, AZ

2d

About The Position

Individual contributor that executes tasks within Pricing Agreement Management, ensuring that performance goals are met for the process. This role is to support the PA Renewal Specialist Role. Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Requirements

• High school diploma required
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
• Basic understanding of typical IT business tools
• Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM)
• 2 to 5 years’ experience in OtC process experience
• Intra-departmental for purpose of alignment / information sharing
• Cross-functional within same process area
• External Customers
• Branch staff

Nice To Haves

• BS preferred
• Demonstrated ability in comparable type of work.

Responsibilities

• Perform non routine tasks related to PA Renewals.
• Ability to document tasks into process flows
• Responsible for helping to develop training materials
• Strong collaboration with customers & branch staff
• Reflect a sense of urgency in their tasks
• Perform tasks in accordance with the performance metrics
• Execute a number of tasks related to their sub process or the process as a whole
• Typically perform tasks that may require troubleshooting to resolve issues

Benefits

• paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)
• Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace
• reasonable accommodations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED