Support Nurse-LPN-On-Site

Hospice of the Western Reserve•Cleveland, OH

1d•Onsite

About The Position

Reserve Care (formerly Hospice of the Western Reserve) is seeking a Support Nurse-LPN to join their team. This role will facilitate the organization's mission to relieve suffering, enhance comfort, promote quality of life, and foster choice in patients facing advanced serious illnesses. The practice is grounded in competent clinical knowledge and focuses on clinical practice, education, and collaboration within palliative and hospice care. Reserve Care operates with a commitment to individual worth, aiming to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving. The organization values compassion, excellence, equality, integrity, service, and stewardship, and is looking for employees who share a passion for purpose-driven work.

Requirements

Maintains a current Registered Nurse and or LPN license in the state of Ohio, LPN preferred.
Minimum of two years’ experience in hospice and palliative care preferred.
Must be flexible and have problem-solving skills, prioritize and demonstrate health coping strategies.
Ability to demonstrate excellence in written and oral communication.
Knowledge of hospice and palliative care clinical standards of practice, policies, and procedures.
Ability to practice in accordance with HWR clinical standards of practice, policies, and procedures.
Ability to establish and maintain collaborative working relationships with HWR employees, community, and healthcare providers.
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation.
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics, and professionalism.

Nice To Haves

LPN preferred
Minimum of two years’ experience in hospice and palliative care preferred

Responsibilities

Uses the nursing process to gather information, assess, plan, implement, and evaluate patient care, addressing unique physical and emotional needs.
Establishes and maintains communication and collaboration with the interdisciplinary team and patient’s primary physician regarding patient condition and plan of care.
Anticipates needs to ensure exceptional patient-centered care.
Completes phone follow-up with patients who have called in over the weekend or after hours.
Completes phone calls from the care solutions center by fielding incoming nursing-based calls throughout the day.
Completes phone follow-up with patients who have been discharged from the hospital, including questioning and noting medication changes, increased care needs, and/or changes in condition.
Communicates referral criteria based on physical symptoms, functional/cognitive changes with patients/families and refers to hospice level of care when needed.
Coordinates care within the agency, between transdisciplinary team members, and with external partners.
Ensures documentation is consistent with HWR’s guidelines and paints a clear picture of the conversation and outcome of the call.
Contributes to and follows the plan of care in alignment with patient/family goals, collaborating with the primary nurse, social worker (SW), HNAS, SCC, and other primary team members.
Complies with program practices and guidelines in all interactions with team members, patients, or families.
Performs chart review and determines the need for a sooner visit by the primary nurse, maintaining a spreadsheet with assigned information.
Makes phone calls to patients/families per team direction for follow-up on medication changes, upcoming address changes, training needs, etc.
May participate in transdisciplinary team conferences, offering insight on patients discussed or needing discussion based on phone support.
Participates in the back-up and on-call rotation.
Rotates holidays.