Support Lead Part Time

Five Below•Conroe, TX

About The Position

The Support Lead helps oversee store associates and daily store activities, ensuring effective performance and excellent customer service. The role trains and supports associates, assists with receiving and organizing stock, supports sales and expense control, and partners with store leadership on merchandising and World Recovery. The Support Lead may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The position also manages store opening or closing procedures and performs general store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs. This is an hourly, part-time position with a starting rate of $11.50. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The job involves frequent movement around the store, handling merchandise, using ladders, and remaining upright and stationary for much of the workday.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking ability.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds; place and remove merchandise at heights of 5–10 feet; and frequently ascend and descend ladders.
Ability to frequently kneel, bend, twist, and stoop; move across the sales floor and to and from the stock room; and communicate accurately with customers, managers, and coworkers in person and by telephone.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.