Part Time Support Lead Ocala, Florida

Five Below•Ocala, FL

8d•Onsite

About The Position

The Support Lead helps deliver Five Below’s customer experience by coaching and supporting associates, overseeing store activities, and helping drive sales and control expenses. The role may act as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. It also supports store opening and closing, merchandise flow, associate onboarding and training, merchandising, recovery, and store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person, by telephone, and in the store.
Ability to frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
Ability to remain stationary in an upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout service.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items can be placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities assigned by the Store Manager based on store needs.