Support Lead Part Time

Five Below•Hanover Township, NJ

4d•Onsite

About The Position

The Support Lead helps oversee store associates and daily operations while ensuring customers receive excellent service. The role trains associates in the B.E.S.T. customer service experience, supports onboarding and ongoing training, assists with receiving and organizing merchandise, and partners with store leadership on merchandising and World Recovery. The Support Lead may act as Manager on Duty, assume responsibility for store operations when needed, and manage store opening or closing procedures, including securing cash, locking doors, and setting alarms. The role also contributes to sales and expense control through merchandising, staff performance, and customer service, and performs store maintenance such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room. Additional responsibilities may be assigned by the Store Manager based on store needs. This is a part-time, hourly position. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The role requires frequent movement and communication in the store, frequent use of a cash register and ladders, and the ability to move merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet. The associate must be able to remain stationary and upright for 80% of the time and must be at least 18 years old.

Requirements

High school graduate or equivalent.
At least one year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet; ascend and descend ladders; and kneel, bend, twist, and stoop.
Ability to remain in a stationary, upright position for 80% of the time and frequently move around the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members in the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee store associates’ daily activities and support effective performance and customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, and setting alarms.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.