Support Group & Peer Mentor Coordinator

Parkinson Canada

About The Position

Parkinson Canada is seeking a Support Group & Peer Mentor Coordinator to manage its peer support programs, including support groups and peer mentoring. This role involves being the main contact for volunteers and participants, ensuring they have the necessary training and resources. The Coordinator will work with the Manager, Peer Support and Volunteer Engagement to recruit, onboard, train, and manage volunteers, as well as match mentors with mentees. The position will also involve tracking program activities, gathering feedback, and reporting on program effectiveness. As this is a new role, responsibilities may evolve with the growth of the peer support programs.

Requirements

Minimum of 2 to 3 years of progressive experience in volunteer engagement, community engagement, customer service, peer support, health services, social services, or a related field.
Experience coordinating volunteer-led programs, community-based initiatives, or peer support programs.
Knowledge of peer support, group facilitation, volunteer engagement, and adult learning principles.
Demonstrated ability to build trust and maintain positive relationships with volunteers, participants, community members, and other stakeholders.
Exceptional customer service skills, with the ability to communicate with empathy, professionalism, and discretion.
Excellent verbal and written communication, presentation, and facilitation skills.
Strong attention to detail and accuracy in maintaining records, tracking program activities, coordinating volunteer onboarding, and managing participant information.
Strong organizational and administrative skills, including documentation management, reporting, and data entry.
Excellent problem-solving, and critical thinking skills.
Experience facilitating volunteer training, workshops, and educational resources.
Demonstrated conflict resolution skills, with the ability to navigate challenging situations and support positive outcomes.
Ability to identify, address, and appropriately escalate volunteer, participant, or program concerns while maintaining confidentiality and professionalism.
Demonstrated ability to manage multiple priorities, coordinate competing deadlines, and work effectively in a fast-paced environment.
Ability to work independently while collaborating effectively within a team environment.
Proficiency with Microsoft Office Suite, CRM databases, virtual meeting platforms, and other relevant technology tools.
Demonstrated commitment to equity, diversity, inclusion, accessibility, and culturally responsive practices.

Nice To Haves

Bilingualism (English/French) is considered an asset.
Ability to travel occasionally within Canada.

Responsibilities

Coordinate onboarding, orientation, and training for support group facilitators.
Provide ongoing support, resources, and guidance to volunteer facilitators.
Organize facilitator meetings, learning opportunities, and peer networking sessions.
Collaborate with the Volunteer Engagement team on recruitment, onboarding, and recognition of volunteer facilitators.
Support the establishment of new support groups by coordinating volunteer onboarding and training activities.
Maintain facilitator resources, toolkits, and program materials.
Collaborate with the Volunteer Engagement team on recruitment, screening, onboarding, and training of volunteer peer-mentors.
Facilitate mentor-mentee matching based on participant needs, preferences, and lived experience.
Maintain regular communication with mentors and mentees throughout the mentoring process.
Monitor matches and escalate concerns or challenges to the Manager, Peer Support and Volunteer Engagement as appropriate.
Maintain accurate program records, participant information, and volunteer documentation.
Gather and track participant and volunteer feedback to support program evaluation and improvement.
Coordinate volunteer training sessions and continuing education opportunities.
Collaborate with the Volunteer Engagement team on tracking volunteer participation, onboarding, training completion, and engagement activities.
Maintain program databases, records, and evaluation data.
Prepare regular updates, reports, and program summaries for the Manager, Peer Support and Volunteer Engagement.
Identify trends, service gaps, or emerging issues and bring recommendations forward to the Manager.
Support program evaluation, surveys, and quality improvement initiatives.
Serve as a positive ambassador for Parkinson Canada.
Participate in team meetings and organizational initiatives.
Collaborate with colleagues to support shared program and organizational goals.
Assist with special projects and community engagement activities as required.
Build positive relationships with volunteers, participants, staff, and community partners.