Support Facilitator - Back on Track

YMCA of Southern Interior BC•Kelowna, BC

11d•Onsite

About The Position

The YMCA's Back on Track program is designed to provide youth with a supportive environment to build confidence, develop life skills, and strengthen their connection to school and community. Through individualized support, group programming, and meaningful relationships, the program assists students in overcoming barriers to school engagement and establishing a successful path forward. As a Back on Track Support Facilitator, you will collaborate with the Lead Facilitator to offer direct support to youth in the program. Your role will involve creating a safe, inclusive, and engaging atmosphere where participants can build resilience, develop positive peer relationships, and work towards their educational and personal objectives.

Requirements

A genuine passion for helping youth reach their full potential.
Post-secondary education in Child and Youth Care, Social Work, Psychology, Human Services, Education, or a related field, or equivalent experience.
Experience working with youth from diverse backgrounds.
Understanding of youth development, trauma-informed practice, and strengths-based approaches.
Strong interpersonal, communication, and conflict-resolution skills.
Ability to build rapport and maintain healthy professional boundaries.
Capacity to remain calm, flexible, and solution-focused in challenging situations.
Strong organizational and time-management skills.
Proficiency with Microsoft Office and basic computer systems.
Ability to maintain participant confidentiality and professionalism.
Three professional references
A satisfactory Criminal Record Check Check/Vulnerable Sector Search.

Responsibilities

Support the delivery of daily program activities that promote school engagement, life skills development, and personal growth.
Build positive and trusting relationships with youth participating in the program.
Foster a safe, welcoming, and inclusive environment where youth feel respected and supported.
Assist participants in developing confidence, self-awareness, resilience, and positive peer connections.
Support youth through challenges related to school engagement, self-esteem, peer relationships, and personal development.
Collaborate with the Lead Facilitator to deliver workshops, activities, and individualized supports.
Communicate professionally with families, school personnel, and community partners as required.
Help monitor participant progress and contribute to program documentation and reporting.
Support referrals and connections to community resources when appropriate.
Represent the YMCA and Back on Track program in a positive and professional manner.