Support

Level99 Entertainment•Natick, MA

29d•Onsite

About The Position

Level99 is a unique entertainment venue featuring over 50 life-sized mini-games, a full-service bar, and an award-winning restaurant. We offer a dynamic environment where guests can enjoy challenging games, delicious food, and craft beverages. With multiple locations and expansion plans, Level99 is backed by industry leaders and seeks talented individuals to join our growing team. The Support/Expeditor plays a crucial role in ensuring smooth operations for both front-of-house and back-of-house teams, focusing on order accuracy, quality, and timely service for dine-in, takeout, and delivery orders. This position requires a high level of organization, attention to detail, and the ability to thrive in a fast-paced setting. Cross-training and flexibility are essential components of our team culture.

Requirements

Weekend availability is a MUST.
Organized, thorough, and precise.
Has stamina and loves a high-energy environment.
Communicates well, preferably in both English and Spanish.
Analytical and systematic in their thinking.
Maintains composure under pressure.
Passion for hospitality.
Understanding of ticket times and kitchen metrics.
Previous BOH management or line experience.
FOH management experience a plus.
Must be 18 or older.

Nice To Haves

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work.
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job.
Are just a little bit obsessive about getting the details right the first time.
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now".

Responsibilities

Review and understand all guest orders, including in-restaurant dining, takeout, and delivery.
Distinguish between guest-facing counter pickup window and Taproom orders, expediting accordingly.
Receive, check, and pack all guest takeout orders.
Monitor quality, consistency, and ticket times.
Communicate effectively with both front-of-house and back-of-house teams.
Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes, and labels.
Develop a comprehensive knowledge of all food menus and established standards, ensuring consistency in flavor and presentation.
Replenish sauces, ramekins, and specific containers designated for specific service areas.
Direct and assist food runners in delivering food.