Support

Level99 Entertainment•Natick, MA

2d•$7 - $7•Onsite

About The Position

Level99 is a unique entertainment venue featuring over 50 life-sized mini-games, a full-service bar, and an award-winning restaurant. We are looking for an organized, detail-oriented, and energetic Support/Expeditor who will act as a crucial link between our Back of House and Front of House teams. This role involves managing orders for both high-volume takeout and delivery services using our TOAST KDS expo screen, ensuring all orders meet Night Shift Natick's standards for quality, flavor, and presentation. The ideal candidate thrives in a fast-paced environment and possesses strong attention to detail. Responsibilities also include running food, clearing tables, and assisting with various aspects of our food program. We emphasize cross-training and flexibility, making strong communication essential for success.

Requirements

Weekend availability is a MUST.
Organized, thorough, and precise.
Has stamina and loves a high-energy environment.
Communicates well, preferably in both English and Spanish.
Analytical and systematic in their thinking.
Maintains composure under pressure.
Passion for hospitality.
Understanding of ticket times and kitchen metrics.
Previous BOH management or line experience.
Must be 18 or older.

Nice To Haves

FOH management experience a plus.
High tolerance for ambiguity.
Likes to go fast and is excited to learn on the job.
Obsessive about getting the details right the first time.
High energy personality, typically smiling, and likes to 'get it done now'.
Low maintenance, low drama personality.
Enjoys having fun while working.

Responsibilities

Review and understand all guest orders, including in-restaurant dining, takeout, and delivery.
Distinguish between guest-facing counter pickup window and Taproom orders, expediting accordingly.
Receive, check, and pack all guest takeout orders.
Monitor quality, consistency, and ticket times.
Communicate effectively with both front of house and back of house teams.
Organize all materials for takeout/delivery and dining, including plates, bags, boxes, and labels.
Develop a comprehensive knowledge of all food menus and established standards, ensuring consistency in flavor and presentation.
Replenish sauces, ramekins, and specific containers designated for specific service areas.
Direct and assist food runners in delivering food.