Information Technology_USA - USA_Support Executive
Real Soft•Jacksonville, FL
•Onsite
About The Position
Monitor eCommerce applications and ensure high availability and performance. Handle P1/P2 incidents, perform root cause analysis (RCA), and provide quick resolution. Track and manage incidents, defects, and service requests. Provide workaround solutions and ensure permanent fixes for recurring issues.
Requirements
- Application Support & Incident Management
- Experience handling P1/P2 incidents
- Root cause analysis (RCA)
- Incident, defect, and service request tracking and management
- Ability to provide workaround solutions and implement permanent fixes
- Java & Backend Development
- Strong Java / J2EE fundamentals
- Experience with Spring Boot / Microservices architecture
- API & Integration
- Experience with REST APIs
- Web services debugging
- Performance & Monitoring
- Experience monitoring applications for availability and performance
- Core Java Experience Required
Responsibilities
- Monitor eCommerce applications and ensure high availability and performance
- Handle P1/P2 incidents, perform root cause analysis (RCA), and provide quick resolution
- Track and manage incidents, defects, and service requests
- Provide workaround solutions and ensure permanent fixes for recurring issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
