Support Engineer - Industrial Water Treatment

Solenis • New York, NY

1d • $70,250 - $103,026 • Onsite

About The Position

Solenis is seeking a Support Engineer for its Pulp and Water division in New York/New Jersey. The role supports customer-site water treatment programs through routine testing and monitoring, chemical and equipment troubleshooting, inventory management, and equipment maintenance. The employee will be trained in laboratory testing, repairing and installing chemical feed equipment, entering data in Excel, inventory control, chemical transfers, and maintaining positive relationships with mill personnel.

Requirements

• Bachelor’s degree in science or another technical field; relevant experience may be considered in lieu of a technical degree.
• Ability to solve complex and non-routine technical problems.
• Strong relationship-management skills.
• Industry and customer literacy, or ability to learn the industry and Solenis technologies quickly.
• Drive for results and proactively address complex issues.
• Fluency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to pass a criminal background check, drug screen, and physical.
• Valid driver’s license and clean motor vehicle record.

Responsibilities

• Perform routine testing and monitoring at customer sites, enter data, and contribute to service report preparation.
• Interface with customers to understand issues involving chemicals or equipment.
• Manage customer-site product inventory, including deliveries to process units and offloading to customer tanks.
• Adjust chemical feed levels based on routine testing and monitoring to achieve optimal chemical performance.
• Deliver chemicals and compile trial data at customer sites.
• Alert the site manager to customer problems or opportunities and begin troubleshooting issues.
• Conduct expanded testing of process variables to identify dosage improvements or mechanical impacts.
• Specify, set up, maintain, and troubleshoot monitoring and feed equipment.
• Work with the site team and customers to ensure optimal program performance.

Benefits

• Continuous professional development and opportunities for growth.
• Three weeks of vacation, additional floating holidays, and sick time.
• Competitive base salary, incentive plan, and annual merit increases.
• 401(k) with company match.
• Company vehicle, laptop, and phone.
• Medical, dental, and vision benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level