Account Manager - Industrial Water Treatment

Water Technologies•Muskegon, MI

About The Position

Veolia is seeking an experienced Account Manager in CSM to work closely with customers across diverse industries, developing chemical water and process treatment solutions. The role combines sales and technical advising, building customer relationships while delivering solutions that improve water and energy sustainability, optimize profitability, and protect assets. The Account Manager develops and optimizes chemical treatment programs for cooling water, boiler water, wastewater, Memchem, and process applications. The role includes testing samples, preparing technical service reports, interpreting customer data, and recommending improvements. It also involves executing Veolia’s Account Management Excellence Program, communicating value-generation plans, and driving sustainability and asset-protection projects. The position is accountable for annual revenue targets, margin reviews, price escalations, and commercial negotiations. The Account Manager also maintains a sales funnel and develops new recurring business. The role requires safe work in industrial environments and compliance with EHS policies and procedures. Veolia offers technical and commercial training, career advancement opportunities, and the opportunity to contribute to sustainability and environmental protection.

Requirements

Bachelor’s degree or equivalent in Biology, Chemistry, Environmental Science, or Chemical or Mechanical Engineering is preferred; alternatively, a minimum of 8 years of direct field and water-treatment industry experience qualifies. High school education is required.
Chemical water-treatment experience.
At least 3 years of technical sales experience, with demonstrated success in account management, revenue growth, and customer relationship building.
Experience with consultative selling and technical solution development.
Full valid driver’s license and willingness to travel; learner’s permits and G1/G2 licenses do not qualify.
Technical curiosity and strong problem-solving skills.
Proficiency in mathematical calculations and chemistry concepts.
Ability to conduct sample analysis and testing, with mechanical and electrical aptitude for small-scale equipment and instrumentation.
Strong interpersonal and communication abilities.
Customer-focused approach and active listening skills.
Excellent time-management skills in fast-paced environments.
Ability to work independently and collaboratively.
Comfort working in industrial environments.
Openness to continuous learning and professional development.
Ability to lift and carry up to 50 lbs as needed; frequency varies by worksite.

Nice To Haves

Bachelor’s degree or equivalent in Biology, Chemistry, Environmental Science, or Chemical or Mechanical Engineering.

Responsibilities

Analyze, build, and optimize chemical treatment programs for cooling water, boiler water, wastewater, Memchem, and process applications.
Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend operational improvements.
Execute the Account Management Excellence Program, including Service Plans, Value Generation Plans, and Business Reviews.
Plan and communicate value-generation projects that support water and energy sustainability and improve asset protection.
Meet annual revenue targets and manage margin reviews, price escalations, and commercial negotiations.
Maintain a healthy sales funnel and secure new, recurring, profitable business opportunities.
Follow all EHS policies and procedures and work safely at all times.