Support Engineer
About The Position
We are seeking a skilled Support Engineer with mandatory experience in Immuta, including production support, policies, access control, and integrations. The role also requires experience with the Collibra platform for application support and workflow/metadata concepts. Proficiency in AWS services such as IAM, S3, and CloudWatch is essential. Preferred experience includes Redshift, Glue, and Lake Formation, along with Linux/Unix troubleshooting. The ideal candidate will have proficiency in SQL and basic scripting, and a solid understanding of incident, problem, and change management processes. Knowledge of Immuta integration points with AWS data platforms and Collibra as an external catalog is also important.
Requirements
- Mandatory experience with Immuta including production support, policies, access control, and integrations.
- Experience with Collibra platform/application support and workflow/metadata concepts.
- Proficiency in AWS services including IAM, S3, and CloudWatch.
- Experience with Linux/Unix troubleshooting.
- Proficiency in SQL and basic scripting.
- Knowledge of incident, problem, and change management processes.
- Understanding of Immuta integration points with AWS data platforms and Collibra as an external catalog.
- 10+ years of experience in IT support or engineering.
Nice To Haves
- Experience with Redshift.
- Experience with Glue/Lake Formation.
Responsibilities
- Provide L2/L3 production support for Immuta and Collibra platforms.
- Monitor applications, integrations, jobs, APIs, and platform health.
- Troubleshoot Immuta policies, data access, subscriptions, tags, and policy enforcement.
- Support Collibra workflows, assets, domains, communities, metadata, lineage, and integrations.
- Troubleshoot AWS services such as S3, IAM, Lambda, CloudWatch, Redshift, Glue/Lake Formation, and related data platforms.
- Analyze application/platform logs and perform root-cause analysis (RCA).
- Handle production incidents, service requests, and problem tickets within SLA.
- Coordinate with cloud service providers and engineering teams for complex issues.
- Support deployments, configuration changes, patches, and production enhancements.
- Develop and support operational scripts using Python, Shell, or SQL where required.
- Maintain SOPs, KB articles, support documentation, and RCA reports.
- Participate in on-call or weekend support when required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
