Support Engineer | Fully Remote US
HireVue Inc•Sandy, UT
•Remote
About The Position
As a member of Hirevue's Corporate Service Desk team, you will be responsible for managing tickets and using ingenuity, clear communication, and a "can-do" attitude to keep the organization running at peak performance. You will serve as the primary point of contact for the internal team, providing a seamless, responsive IT experience that empowers every employee to do their best work.
Requirements
- 2+ years in a technical helpdesk or enterprise support role.
- Proficiency in both macOS and Windows troubleshooting.
- Hands-on experience with SaaS platforms (Zoom, Slack, Okta, etc.).
- Exceptional communication skills and the ability to remain calm under pressure.
- Associate degree in IT or equivalent practical experience.
Nice To Haves
- JAMF Certified Associate
- Google Workspace Administrator
- CompTIA A+ or Network+
- ITIL Foundation
Responsibilities
- Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
- Troubleshoot and optimize core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
- Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need.
- Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.
- Support conference room A/V technology to keep hybrid meetings productive.
- Author FAQs and internal knowledge base articles to empower users and streamline support workflows.
Benefits
- Autonomy to identify common pain points and implement automated solutions or process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
