Support Engineer | Fully Remote US

HireVue•Sandy, UT

1d•Remote

About The Position

As a member of our Corporate Service Desk team, you won’t just be managing tickets—ingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance. The Role at a Glance Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work.

Requirements

2+ years in a technical helpdesk or enterprise support role.
Proficiency in both macOS and Windows troubleshooting.
Hands-on experience with SaaS platforms (Zoom, Slack, Okta, etc.).
Exceptional communication skills and the ability to remain calm under pressure.
Associate degree in IT or equivalent practical experience.

Nice To Haves

JAMF Certified Associate
Google Workspace Administrator
CompTIA A+ or Network+
ITIL Foundation

Responsibilities

Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one.
Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.
Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free.
Author FAQs and internal knowledge base articles to empower users and streamline support workflows.