Soutenez les débuts de carrière professionnels/ Support Professional Early Career

Ericsson•Montreal, QC

6d•CA$65,600 - CA$91,350•Hybrid

About The Position

Ericsson is looking for a Support Professional to join our team in Canada. In this role, you will analyze and troubleshoot technical tickets from North American customers, working within a collaborative, fast-paced environment focused on Cloud and Packet Core technologies. This is an exciting opportunity to grow your technical expertise while delivering meaningful support to customers across the region.

Requirements

Bachelor's or Master's degree in Engineering
Technical knowledge in one or more of the following areas: OS & Containers (Linux – Ubuntu/Red Hat, Docker, Kubernetes, OpenShift), Virtualization & Networking (Virtual Machines, Software-Defined Networking), Hardware (Dell and HPE server platforms), or Storage (software-defined storage – CEPH, ScaleIO)
Hands-on experience with virtualized and cloud-native environments
Scripting knowledge
Ability to clearly articulate technical issues to diverse audiences
Proven ability to work independently and make sound decisions under time pressure
Strong collaboration and communication skills
Experience or interest in coaching and mentoring others
Ability to represent Ericsson professionally in customer-facing environments
Flexibility to travel on short notice

Nice To Haves

Experience in support services and operations (preferred)
Familiarity with Core technologies such as IMS and/or Packet Core (preferred)

Responsibilities

Troubleshoot and resolve customer issues related to Cloud and Packet Core domains
Deliver remedies, resolutions, and analysis for Cloud and Packet Core nodes (CNIS, SDI, CCD, CEE, PCC, PCG)
Support the integration of Cloud and Packet Core products
Provide solution-level support to customers
Lead root cause analysis and independently drive escalation processes
Participate in a 24/7 on-call rotation to address customer issues, escalations, and emergencies
Travel to customer sites as needed to provide on-site support
Use Ericsson standard support tools including CSR, MHWEB, Metis, and JIRA
Provide feedback to Research & Development teams
Stay current with emerging technologies and share knowledge to support customer capability development

Benefits

Choice of 3 medical and dental plan options
Core level medical and dental coverage paid for fully by Ericsson
Automatic 2% company contribution into the Pension Plan
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
Minimum of 18 days of accrued vacation
At least 3 personal days
Minimum 10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs