Support Engineer

Prompt

1d • Hybrid

About The Position

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and are rapidly growing our market share. We are looking for a Support Engineer to support our SaaS products by bridging the gap between the engineering and client experience teams.

Requirements

• 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
• Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
• Ability to read and write code using at least one modern programming language
• Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
• Proven experience debugging complex API integrations
• Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours
• Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership
• Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues

Nice To Haves

• Experience working in software development (especially using php, python, or modern javascript frameworks like vue and react)
• Experience working in customer support or otherwise directly responding to customer issues
• Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch
• A background working in the healthcare industry
• Prior startup and/or B2B SaaS technology organization experience

Responsibilities

• Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
• Meet (virtually) with customers and internal stakeholders to diagnose potential issues
• Reproduce, debug, and identify root causes of issues in production and development environments
• Write detailed technical specifications for product engineers to reproduce and resolve identified issues
• Write performant scripts and database queries to resolve issues and respond to stakeholder requests

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees