Support Engineer
Sonar•Geneva, IL
•Onsite
About The Position
Sonar is seeking a Support Engineer to sustain the growth of its customer portfolio and extend its services offering. This role involves assisting customers worldwide in deploying and using Sonar's solutions, adopting software engineering best practices, and contributing to product adoption and integration. The Support Engineer will provide individualized customer service, guide customers on optimal product usage, investigate and resolve customer issues promptly, and represent the customer's voice in product discussions.
Requirements
- Software engineering best practices, with at least 3-5 years of experience in supporting, maintaining, and delivering high-quality software.
- 2+ years of experience using or administering a DevOps pipeline: SCM (e.g., Git, SVN), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, BitBucket, GitLab).
- Demonstrated curiosity and practical experience using AI tools in development, troubleshooting, or workflow optimization.
- Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure.
- Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
- Team player, capable of receiving and giving feedback, and sharing knowledge.
- Can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations.
- Excellent English verbal and written communication skills.
- Genuinely based in the location the role is posted.
Responsibilities
- Help customers integrate Sonar solutions across their development pipeline, including technical integration with developer IDEs, ALMs, Continuous Integration chains, software lifecycle components (SCM, build, test), and existing business applications (identity providers, databases).
- Drive technical issues to resolution, from qualifying customer concerns to conducting in-depth technical investigations and managing customer relationships.
- Collaborate with Sales and Consultants to enhance overall customer experience and ensure maximum value from Sonar's Service offering.
- Work with the team to gather, challenge, and refine customer feedback for product team discussions and product evolution.
- Have a voice in enhancing the company's operational processes.
Benefits
- Opportunity to assist customers around the world.
- Opportunity to join a fast-growing and innovative company.
- Relocation support for the right person.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
