Support Enginner - USA

GSB Solutions • Delaware, OH

10d • $4,500 - $5,000 • Onsite

About The Position

This is a full-time, long-term project support role, operating Monday through Friday. The position involves managing the IMAC (Install, Move, Add, Change) process, adhering to ITIL and Agile methodologies, and working with Service Level Agreements (SLAs) and ticketing systems. Responsibilities include software deployment via SCCM, manual software installation and troubleshooting, task prioritization, and providing support for laptops, printers, and cell phones. The role also encompasses network support and the management and configuration of email systems.

Requirements

• Experience with IMAC process (Install, Move, Add, Change).
• Familiarity with ITIL and Agile processes.
• Experience with SLA and Ticketing systems.
• Proficiency in software deployment through SCCM.
• Experience with manual software installation and troubleshooting.
• Skills in handling and prioritizing tasks.
• Experience supporting Laptops, Printers, and Cell Phones.
• Network Support experience.
• Experience with management and configuration of email.

Responsibilities

• Provide full-time support for a long-term project.
• Execute the IMAC (Install, Move, Add, Change) process.
• Utilize ITIL and Agile processes, including exposure to SLAs and ticketing systems.
• Deploy software using SCCM.
• Perform manual software installation and troubleshooting.
• Handle and prioritize tasks effectively.
• Support Laptops, Printers, and Cell Phones.
• Provide Network Support.
• Manage and configure email systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed