USA - Operations Support Specialist

ISS Group Holdings Limited • Nederland, TX

1d • $20 - $22 • Hybrid

About The Position

The Operations Support Specialist (OSS) will provide support for operational matters under the direction of the Operations Manager and Americas Accounting Manager, assisting with data management, invoice collection/processing, general accounting matters, communicating with respective vendors/service providers and smooth coordination with internal departments in an accurate, professional, and timely manner. The OSS plays a critical role in delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards. Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers.

Requirements

• Foundational knowledge of Port Operations and Port Agency services.
• Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.
• Ability to prioritize work and handle multiple competing priorities.
• Ability to balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Ability to think logically, establish and follow procedures, instructions and make sound decisions.
• Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.
• Attention to detail with a high level of accuracy.
• Excellent customer service and communication skills, including strong verbal and listening skills.
• Strong interpersonal skills including excellent verbal and written communication skills.
• Experience in customer-facing role a must.
• Must possess advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
• High School diploma or GED equivalent required.
• Eligibility to work in the US.

Nice To Haves

• Associate degree in General Business, Maritime Transportation or related major in a public or accredited private academic institution preferred.
• Prior experience in marine agency field desired, but not required.
• Transitioning military personnel and veterans are encouraged to apply.

Responsibilities

• Create and post Portside Marine invoices.
• Identify when a PSM invoice is needed, so OSS can help identify and produce an invoice when needed for additional organic revenue.
• Work closely with terminal to prepare Bill’s of Lading for export cargo.
• Issue Original Bill’s of Lading once approval obtained.
• Complete Customs Documentation.
• Responsible for the collection and uploading of invoices.
• Assist with other data management reports.
• Follow-up with vendors/terminals for sending timely invoices. Some invoices must be downloaded from the Vendor’s website.
• Identify when a Portside Marine invoice is needed; create and post.
• Assist with timely uploading of checks/receipts to OneDA and SharePoint.
• Follow up with terminals/vendors for sending timely invoices.
• Be aware of our contractual rates with vendors and assist in identifying invoices with incorrect rates.
• Assist Operations with Optic OneDA queries updates.
• Monitor Optic daily and ensure that all queries/appointments and other functions are completed timely and within KPI’s.
• Assist Operations with Optic, OneDA & customer system updating.
• Direct contact for the North America DA team.
• Answering DA Desk or CLS queries.
• Assist and answer as needed to clear queries so DA can be settled quicker.
• Act as the liaison between the agents and DA teams.
• Updating PDA calculator.
• Build local knowledge and relationship with our vendors, know the ins and outs of this business, and requirements for our customer & vendor requirements.
• Assist with projects or reporting when needed.
• Assist with high-priority items as needed.
• Ensure all shipping documentation is issued on time and accurately.
• Perform accurate and timely updates of systems in order to have fresh data and present the best information to clients.

Benefits

• health and financial benefits
• tuition assistance
• employee resource groups
• collaborative workspaces
• Generous time off and paid holidays
• Employee Assistance Program (EAP)
• Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
• Career growth and opportunities for promotions. We develop and hire from within!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED