Support Engineer - Pulp & Paper - Water - Riegelwood, NC

Diversey•United States of America, NC

1d•Onsite

About The Position

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. Provides pre-sales technical expertise to the sales team and customers during the sales process | Provides technical input into bid proposals, projects and technical documents within the sales process and identifies additional sales opportunities with existing customers | Installs and demonstrates the organization's products at customer sites | Collaborates with sales teams to develop and recommend products and services to meet customers' requirements | Maintains up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services We are looking for a Support Engineer for our Pulp and Water division in Riegelwood, North Carolina! The primary resource who performs routine testing and monitoring at the customer site including data entry and contributes to service report preparation Interfaces with the customer to understand any issues with chemicals or equipment. Manages product inventory at the customer including deliveries to process units and offloading to customer tanks. Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring; Delivers chemical and compiles trial data at the customer site Alerts the site manager of any problems or opportunities with the customer and begins to troubleshoot issues Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts Specs out, sets up, maintains and troubleshoots monitoring and feed equipment Works with the site team and customers to ensure optimal program performance. In this position the employee will be trained to conduct lab testing, repair and install chemical feed equipment, input numbers into excel, inventory control, chemical transfers, and maintain a positive customer (mill personnel) relationship.

Requirements

Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
Solving complex and non-routine technical problems
Strong relationship management skills
Industry and customer literate, or ability to pick up industry and Solenis technologies quickly
Drive for results; proactively addresses complex issues
Fluency in Microsoft Office (Word, Excel and PowerPoint)
Must be able to pass a criminal background check, drug screen and physical
Must have a Valid Driver's License and Clean Motor Vehicle Record

Responsibilities

Performs routine testing and monitoring at the customer site including data entry and contributes to service report preparation
Interfaces with the customer to understand any issues with chemicals or equipment
Manages product inventory at the customer including deliveries to process units and offloading to customer tanks
Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring
Delivers chemical and compiles trial data at the customer site
Alerts the site manager of any problems or opportunities with the customer and begins to troubleshoot issues
Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts
Specs out, sets up, maintains and troubleshoots monitoring and feed equipment
Works with the site team and customers to ensure optimal program performance
Conduct lab testing, repair and install chemical feed equipment, input numbers into excel, inventory control, chemical transfers, and maintain a positive customer (mill personnel) relationship