Support Engineer

Traina Enterprises • Kennesaw, GA

12d • $45,000 - $60,000 • Hybrid

About The Position

The Support Engineer will serve as the first line of technical support for the organization, ensuring timely and effective resolution of end-user issues. This role is also responsible for contributing to documentation, internal process improvement, and the development of internal support tools that enhance IT service delivery.

Requirements

• 2+ years of experience in IT support or help desk roles.
• Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication and customer service skills.
• Ability to document technical processes clearly and concisely.
• CompTIA A+

Nice To Haves

• Exposure to ITSM platforms like ManageEngine.
• Experience with scripting or automation tools (e.g., PowerShell, Python).
• Familiarity with network monitoring or endpoint management tools.
• CompTIA Network+

Responsibilities

• Provide Tier 1 support for hardware, software, and network issues across the organization.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Assist in the configuration and deployment of ManageEngine, NITRO, and Auvik.
• Document support procedures, troubleshooting steps, and knowledge base articles.
• Collaborate with the Network Engineer and Junior Developer to improve internal IT tools and workflows.
• Participate in onboarding and offboarding processes for employees.
• Support inventory management and asset tracking for IT equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees