Support Engineer, Sr. Associate

Northern Trust • Chicago, IL

5d • Hybrid

About The Position

Northern Trust is looking for a Support Engineer, Sr. Associate to join our growing Portfolio Accounting and Data Services (PADS) team. In this role, you’ll be responsible for offering Level 1 and 2 support for our core data processing and servicing platforms, complemented by advanced Level 3 support to our teams developing data products. Your expertise will be essential in ensuring the seamless integration of data products with PADSs platform, promoting system reliability, and driving overall user satisfaction.

Requirements

• Bachelor's degree in computer science or related field.
• A minimum of 5 years of experience in a technical support capacity.
• Solid understanding of cloud architecture and design principles.
• Demonstratable proficiency in troubleshooting, performance tuning, and problem-solving.
• Effective communication abilities, both written and verbal.
• Basic skills in TerraForm, Kubernetes, Azure, GitHub and Snowflake.
• Development experience in Java and Python.

Nice To Haves

• Prior experience in a DevOps role using ADO.
• Familiarity with current data tools and platforms.

Responsibilities

• Respond to basic support queries with promptness and professionalism.
• Troubleshoot and log stand issues encountered by users.
• Escalate intricate problems with comprehensive documentation.
• Delve deep into complex issues that have been escalated.
• Collaborate with engineering and data teams to determine root causes and derive solutions.
• Propose platform enhancements based on patterns of recurring issues.
• Provide guidance and troubleshooting assistance to teams developing data products.
• Collaborate to ensure seamless integration of data products with the mesh platform.
• Develop scripts, tools, or minor enhancements to facilitate better integration and performance of data products.
• Recommend best practices and enhancements for data product performance and reliability.
• Consistently update and maintain support documentation.
• Conduct training sessions for both platform users and data product development teams.
• Oversee system health, performance, and security.
• Produce regular reports detaining support activities, system health, and areas for improvement.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level