Support Engineer (Salesforce Certified)

Litify is seeking a Support Engineer to join their Customer Success team. The ideal candidate will have extensive experience in customer-facing roles and be skilled in debugging complex issues in Litify software, which is built on the Salesforce Platform. The Support Engineer will serve as a technical leader, bridging the gap between Customer Success and Engineering. Responsibilities include assisting customers with Salesforce questions and problems, identifying and resolving bugs, and collaborating with cross-functional teams. Strong communication, problem-solving, and time management skills are required, along with a foundational understanding of Salesforce technology. Nice-to-have qualifications include a bachelor's degree, knowledge of relational databases, familiarity with APIs, and experience with advanced Salesforce tools.

• Help customers solve complex Salesforce questions and problems
• Debug complex issues and differentiate between configuration issues, product bugs, and Salesforce platform bugs
• Collaborate with QA, Product, and Engineering teams to identify bugs and provide debugging information and reproduction steps
• Perform basic configuration changes in Salesforce
• Create and manage escalations in multiple ticketing systems
• Have 2-5 years of technical customer facing experience
• Work with ticketing systems such as Jira, Service Cloud, and/or Zendesk
• Possess excellent judgment, analytical thinking, and problem-solving skills
• Have strong time management and organizational skills
• Demonstrate strong cross-functional collaboration skills and relationship building skills
• Exhibit strong verbal and written communication skills
• Understand Salesforce technology and have Salesforce certifications or previous experience working in Salesforce
• Have a bachelor's degree (preferred)
• Have foundational understanding of relational databases
• Be familiar with APIs and how they work
• Have experience with advanced Salesforce tools such as Dev Console, Data Loader, and Workbench
• Have experience with web debugging tools such as Postman

• 2-5 years of technical customer facing experience (preferably in the SaaS space)
• Experience working with any ticketing system (preferably Jira, Service Cloud and/or Zendesk)
• Excellent judgment, analytical thinking, and problem-solving skills
• Excellent time management and organizational skills
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results
• Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
• Understanding of Salesforce technology; Salesforce certifications such as ADM-201 and/or have previous experience working in Salesforce
• A bachelor’s degree from an accredited university is a plus
• Foundational understanding of relational databases
• Familiarity with APIs and how they work ( POST/PATCH/PUT/GET )
• Experience with advanced Salesforce tools (Dev Console/Data Loader/Workbench)
• Experience with Web Debugging tools ( Postman/

• Competitive salary range of $75,000
• Bonus and equity grant opportunities
• Comprehensive benefits package
• Opportunity for growth and advancement within the company
• Technical leadership role in the Customer Success organization
• Collaboration with QA, Product, and Engineering teams
• Hands-on experience with debugging complex issues
• Basic configuration changes in Salesforce
• Cross-functional collaboration and relationship building skills
• Strong verbal and written communication skills
• Understanding of Salesforce technology and certifications
• Foundational understanding of relational databases
• Familiarity with APIs and web technologies
• Experience with advanced Salesforce tools and web debugging tools
• Familiarity with SSO Technology
• Opportunity to work on a SaaS platform/company
• Potential for flexible salary range based on qualifications and experience