Support Engineer IV

Diversey • United States of America, TX

5d • Hybrid

About The Position

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. We are seeking a skilled Support Engineer IV to support industrial water treatment programs for customers in the Greater Houston, Texas region. This role combines technical expertise, relationship management, and commercial strategy to deliver Solenis’ value to customers across refineries, chemical plants, manufacturing facilities, and other industrial sites.

Requirements

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience may be considered)
• Strong mechanical aptitude with ability to troubleshoot feed equipment, sensors, valves, and controllers
• Excellent communication, problem‑solving, and organizational skills
• Valid driver’s license and clean driving record
• Must live within 45 minutes of Freeport, TX or be willing to relocate

Responsibilities

• Conduct routine testing, monitoring, and troubleshooting for cooling, boiler, and wastewater treatment systems
• Optimize chemical programs to improve system performance, asset protection, and operational reliability
• Troubleshoot feed systems, pumps, controllers, and monitoring equipment
• Conduct audits, system surveys, and performance evaluations to drive continuous improvement
• Build strong, long‑term relationships with operations, engineering, reliability, and procurement teams
• Present technical reports, KPIs, business reviews, and program recommendations clearly and professionally
• Collaborate with customers to address performance issues, implement corrective actions, and strengthen partnership value
• Support inventory management, chemical ordering, and coordination of on‑site service requirements
• Partner with internal Solenis teams to ensure timely delivery, high service quality, and customer satisfaction
• Model and reinforce Solenis’ safety culture across all customer locations
• Ensure compliance with customer safety protocols, environmental regulations, and Solenis standards
• Maintain accurate and timely records of service activities, audit findings, and program performance

Benefits

• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth!
• 15 days of paid time off
• 401k Plan
• Company car for travel convenience
• medical, dental, vision & 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Senior