Process Support Engineer IV
About The Position
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.
Requirements
- Bachelor’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
- 7–10 years of experience in the semiconductor fab or equipment industry
- Strong leadership skills to guide others in problem-solving
- Excellent interpersonal skills to communicate difficult concepts and explain new viewpoints to project stakeholders
- Communication proficiency in English language
Nice To Haves
- Master’s degree or PhD in a related field
Responsibilities
- Draw from your specialized expertise to provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
- Work closely with the customer to develop leading-edge processes to manufacture the most advanced semiconductor chip, with equipment optimized to their needs
- Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
- Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
- Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
- Apply your extensive knowledge of best practices to identify innovative solutions
- Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead functional teams or projects
Benefits
- Supportive work culture that encourages learning, development, and career growth
- Programs and support that encourage personal and professional growth
- Comprehensive benefits package
- Eligibility for other forms of compensation such as participation in a bonus and a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
