Customer Support Engineer Intern

Ericsson•Plano, TX

6h•Onsite

About The Position

We are excited to present the opportunity to join our esteemed Ericsson team as a Support Engineer. If you have the passion for finding solutions and stabilizing issues, the prowess to work with data-driven solutions, deep knowledge of products, customer networks, and evolving technology, and an aptitude for handling operational and technical issues for dedicated customers or domains, we invite you to apply. This role demands a sharp and proactive problem-solver, thorough with established processes and Service Level Agreements, who seeks to provide support and prevent faults through vigilance, initiative and effective communication.

Requirements

Customer Problem Management.
Change and Improvement Management.
Strong technical aptitude.
Data Analysis.
Negotiation.
Customer Success.
Agentic AI
MS Office Suite
Customer Relationship Building.
CSR Handling Process.
Knowledge transfer and re-use.
Trade Compliance.
Knowledge Sharing and Collaboration Skills.
Release and change management.

Responsibilities

Own and manage Customer Service Requests, from contract validation to issue resolution.
Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
Investigate, analyse, report, and propose solutions for product security related matters as per contract.
Contribute to emergency situations, facilitating quick restoration of customer networks.
Plan and ensure contracted software implementation in customer networks for optimal performance.
Drive add-on-sales, assisting account teams to expand business with their customers.
Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.