Support Engineer II (Software Application Support)

Emburse•Toronto, ON

About The Position

The Support Engineer II role specifically supports our Emburse Enterprise platform, helping global organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. This is not a call center environment; you will focus on deep problem-solving and unique system configurations.

Requirements

A couple of years of software support experience backed by a Computer Science (CS) background or equivalent hands-on technical experience.
Familiarity or direct experience working with APIs, web services, database architectures, and log file analysis.
An understanding of corporate expense systems, AP accounting, or ERP ecosystems is a major asset.
A solutions-focused, curious mindset and the willingness to work flexible schedules, including later shifts or weekends, to support our international customer base.
You don't just look at the surface error; you are naturally curious and driven to understand how a system is configured and why it's behaving a certain way.
You enjoy working closely with sophisticated, high-value international business clients and understand the nuances of global corporate operations.
You handle complex, ambiguous technical puzzles with calm, critical thinking and love finding creative solutions to unique architectural problems.

Nice To Haves

Strong skills in SQL and Linux.

Responsibilities

Own high-level, complex technical issues for global enterprise clients.
Dissect and resolve issues across external integrations, including ERPs, credit card feeds, allocation data, vendor data, expense systems, and AP accounting workflows.
Utilize your technical toolkit to investigate APIs, web services, databases, and log files to isolate root causes.
Determine if an issue stems from how the client's system was initially configured vs. a change in platform behavior, and assist clients directly with complex configuration adjustments.
Navigate complexities tied to international organizations, including global tax requirements, while collaborating with cross-functional teams to deliver excellent service.