Support Engineer I

COMTECH TELECOMMUNICATIONS•Broomfield, CO

1d•$67,000 - $85,000•Onsite

About The Position

We are seeking a skilled and customer-focused Information Technology Specialist to join our IT support team. The successful candidate will provide advanced technical support to end-users, resolve escalated help desk issues, and work closely with teams to ensure smooth IT operations across the organization.

Requirements

2+ years of experience in an IT support or help desk role, with at least 1 year in a Tier 2 capacity.
Strong knowledge of Windows and macOS operating systems.
Experience with Active Directory, Microsoft 365 administration, and common enterprise applications.
Solid understanding of TCP/IP, DNS, DHCP, VPN, and general networking concepts.
Familiarity with ticketing systems (e.g., Jira, BMC Helix, Zendesk).
Experience with BYOD infrastructure support
Bi-Lingual – French and English speaking and writing is a plus.
Experience with remote support tools and mobile device management (MDM) solutions.
Exposure to ITIL practices and service management frameworks.

Nice To Haves

Bi-Lingual – French and English speaking and writing is a plus.

Responsibilities

Provide technical support for hardware, software, and network issues.
Troubleshoot and resolve issues, including desktops, laptops, mobile devices, printers, and software applications.
Manage user accounts, permissions, and access rights in systems such as Active Directory, Microsoft 365, Okta and other enterprise tools.
Install, configure, and maintain computer systems and peripheral equipment.
Monitor system performance and troubleshooting server, network, and application-related issues.
Document issue resolutions and contribute to the knowledge base to improve support efficiency.
Collaborate with security and operations teams for complex issues or infrastructure-level projects.
Assist in implementing IT projects, updates, and rollouts across departments.
Ensure compliance with company policies, security standards, and best practices.
Provide occasional off-hours support or on-call assistance as needed.