Support Enforcement Specialist Senior - Northern Virginia, (W4327)

Virginia Information Technologies Agency•Fairfax, VA

6d•$52,000 - $62,000•Hybrid

About The Position

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of over $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments. A Support Enforcement Specialist Senior serves as lead program agent on an assigned child support case management team, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include managing the most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment; or, supporting a team of Specialists who are assigned those cases. May train, orient, cross-train, retrain Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions. May provide testimony in court proceedings when required. May complete compliance reviews within own and other district offices. Draws on extensive knowledge of a range of case management processes to ensure compliance, influence non-custodial parents and support custodial parents and their children. The employee may be required to work a schedule that is split between onsite, remote and other locations that include shared workspace. VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.

Requirements

Demonstrated ability to: -interpret and apply child support enforcement laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results
give guidance to others that promotes teamwork, improving member contributions and team results
Interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered
Work independently: plan, organize, and handle multiple priorities in a case management/caseload setting
Work in a considerate and respectful way as a team member to set, clarify and achieve individual and team goals
Skill in: -Reviewing, creating and analyzing reports to determine the appropriate actions needed to achieve results
Information collection through interviewing and obtaining/reviewing records, and documents and the ability to analyze and determine the appropriate action in order to achieve results
Effective oral and written communication
Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications

Nice To Haves

Work experience in case management, gathering and organizing client documentation to process financial transactions and/or account reconciliation.
Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.
Work experience in child support enforcement.
Work experience in the collection of past due accounts.
Where “work experience” is listed in a preferred requirement above, prefer recent working experience to ensure relevance to current technology, work practices and methods, and familiarity with current laws, regulations, policies and procedures.
Where “work experience” is listed in a preferred requirement above, prefer jobs whose duties show that the “working experience” was a primary purpose of employment.

Responsibilities

managing the most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment
supporting a team of Specialists who are assigned those cases
train, orient, cross-train, retrain Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions
provide testimony in court proceedings when required
complete compliance reviews within own and other district offices

Benefits

VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

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