Support Desk Technician - (Bothell, WA)

ISOutsource • Bothell, WA

4d • Onsite

About The Position

As a modern technology consulting firm, ISOutsource is at the forefront of change. We strengthen our clients with technological solutions that help them boost performance, streamline processes, and excel at serving their customers. With ISOutsource, you’ll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes. The company values being client-centric, innovative, results-driven, pursuing excellence, trustworthy, and empowering their team. ISOutsource offers access to management and senior leadership, the ability to define your own niche, exposure to a wide range of technologies, monthly training and career enhancing opportunities, a highly skilled team willing to help and share knowledge, tons of room for growth with a history of promoting from within, and a company emphasis on work/life balance.

Requirements

• 1+ Years of technical support experience preferred
• IT / Networking certification or ability to attain a certification within 6 months of employment
• Valid driver's license
• A passion for customer service
• A solid work ethic
• Excellent communication skills at technical and non-technical levels
• Excellent written communication skills
• Excellent time management and multi-tasking skills
• Attention to detail and quality of work
• Advanced troubleshooting skills
• Eager to learn new technologies
• Flexibility (shift work is required for this role)

Nice To Haves

• Windows Operating Systems
• Microsoft Office Products
• Windows Server 2016 - Current
• Exchange 2010 - Current
• SQL 2008 - Current
• Backup Solutions
• Anti-Virus Solutions
• Routers/Firewalls
• Mac OS/Linux
• Cloud Technologies (Azure, AWS)
• Experience working with the ConnectWise ticketing system
• Leadership experience in an IT services support capacity
• CompTIA IT Certifications
• Active Directory knowledge

Responsibilities

• Provide first line technical support including desktop and server support
• Solve a wide variety of issues
• Some specialized application support calls received (training provided)
• Carry out day-to-day network administration tasks
• Perform routine server maintenance tasks
• Manage our network monitoring system
• Provide in-house technical support
• Work in an energized team and fun office environment
• Work with a variety of technologies
• Partner with Support colleagues skilled in a variety of technical arenas
• Partner with a great group of field consultants

Benefits

• Excellent total compensation package
• Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.
• 401(k) & Employer match
• Generous Paid Time Off schedule
• Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
• Monthly team activities including trivia nights, holiday parties and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed