Support Desk Technician - (Spokane, WA)

ISOutsource•Spokane Valley, WA

4d•Onsite

About The Position

As a modern technology consulting firm, ISOutsource is at the forefront of change. We strengthen our clients with technological solutions that help them boost performance, streamline processes, and excel at serving their customers. With ISOutsource, you’ll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes. The company emphasizes work/life balance and offers monthly training and career enhancing opportunities. ISOutsource is an equal opportunity firm, driven by seeing their team succeed and grow, and they work to ensure everyone contributes to their fullest potential. Final candidates will be required to submit to a complete background check.

Requirements

1+ Years of technical support experience preferred
IT / Networking certification or ability to attain a certification within 6 months of employment
Valid driver's license
A passion for customer service
A solid work ethic
Excellent communication skills at technical and non-technical levels
Excellent written communication skills
Excellent time management and multi-tasking skills
Attention to detail and quality of work
Advanced troubleshooting skills
Eager to learn new technologies
Flexibility (shift work is required for this role)

Nice To Haves

Windows Operating Systems
Microsoft Office Products
Windows Server 2016 - Current
Exchange 2010 - Current
SQL 2008 - Current
Backup Solutions
Anti-Virus Solutions
Routers/Firewalls
Mac OS/Linux
Cloud Technologies (Azure, AWS)
Experience working with the ConnectWise ticketing system
Leadership experience in an IT services support capacity
CompTIA IT Certifications
Active Directory knowledge

Responsibilities

Provide first line technical support including desktop and server support
Solve a wide variety of issues
Some specialized application support calls received (training provided)
Carry out day-to-day network administration tasks
Perform routine server maintenance tasks
Manage our network monitoring system
Provide in-house technical support
Work in an energized team and fun office environment
Work with a variety of technologies
Partner with Support colleagues skilled in a variety of technical arenas
Partner with a great group of field consultants

Benefits

Access to Management and Senior Leadership
Ability to define your own niche within the organization
Exposure to a wide range of technologies
Monthly training and career enhancing opportunities
Being part of a highly skilled team who is willing to help and share knowledge
Tons of room for growth, ISO has a long history of promoting from within
A company emphasis on work/life balance
Excellent total compensation package
Competitive insurance benefits package includes health, dental, vision, life, and disability coverage
401(k) & Employer match
Generous Paid Time Off schedule
Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
Monthly team activities including trivia nights, holiday parties and more