Support Desk Specialist (Bilingual Spanish)

United Fidelity Bank

1d • Onsite

About The Position

The Support Desk Associate handles all phone calls and emails correspondence coming into the SSC from dealerships and vendors. Associate is responsible for creating tickets, sending the ticket to the correct SSC department, research invoices and relay status information. They can also provide information on processes, answer how-to questions and handle emergency requests appropriately. The Support Desk needs to provide excellent customer service to callers.

Requirements

• Basic knowledge of Microsoft Office / basic computer skills
• Understand basic accounting principles and logic
• Customer service skills and experience
• Minimum typing speed of 40 WPM
• Professional phone and email etiquette
• Bilingual Spanish

Nice To Haves

• Next Possible Position: Support Desk Lead, Support Desk Trainer

Responsibilities

• Handle calls coming into the SSC Support Desk attempt to resolve the service request; log and monitor progress of all issues
• Provide assistance to dealership personnel in looking up the status of invoices, and other items tracked through the SSC
• Use Fortis Link, Cash Pro, DRIVE, Service Desk, and Excel
• Provide resolution information and status on service requests previously called into the Support Desk and escalate critical issues appropriately within the various departments in the SSC.

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed