Support Coordinator

YAI • Mahwah, NJ

7d • Hybrid

About The Position

This role involves assisting clients by assessing their needs for support services and facilitating access to various programs and services, including vocational, medical, psychological, and in-home support. The Support Coordinator determines eligibility, secures funding (Medicaid and DDD-funded services), and ensures all available resources are considered. A key responsibility is developing Individualized Service Plans (ISPs) using a person-centered approach, with input from the client and their team. The role also includes facilitating the implementation of ISPs, monitoring service delivery, conducting in-home/on-site visits, and documenting findings. Experienced coordinators may be assigned Assistant Supervisor duties, including training new coordinators, providing caseload support, and acting as a backup to the supervisor. This may involve attending promotional events and providing on-call coverage.

Requirements

• Bachelor’s Degree, preferably in social or human services field
• One year of experience working with the adult I/DD population
• Ability to respond to calls and programmatic needs beyond regular work hours/be on-call as needed
• Must be at least (18) years of age
• Must hold a valid Driver’s License with no more than 5 points
• New Jersey State drug test screening is mandatory prior to employment and randomly/for cause, as applicable
• Ability to travel very regularly (50 – 75%) throughout Somerset, Essex, Union, Sussex, Warren and/or Hudson counties.
• Ability to work outside or regular business hours and/or on weekends, as requested by participants/their families
• Excellent organization and communication skills, including above average writing skills
• Above average computer skills, including ability to learn and work in NJ State mandated software program(s), Microsoft Office, Outlook
• Ability to work independently
• Two (2) or more years’ experience in a Support Coordinator role in the I/DD field (for Assistant Supervisor role)
• At least one (1) year of experience working in case management

Responsibilities

• Assists clients by assessing needs for available support services and facilitates access to program and State plan and other services, including vocational, medical, psychological and in-home services, as eligible and applicable for individual clients in accordance with the service definitions and parameters outlined in DDD policy.
• Determines eligibility and secures Medicaid and DDD-funded services for clients ensuring that all available resources, including those not funded by the Division are considered and documents review of services.
• Develops Individualized Service Plans (ISPs) for assigned participants based on assessment of needs and using person-centered planning process, with input from participants, their family and/or other designated team members, documenting services and supports needed.
• Facilitates implementation of the ISP by obtaining services and supports, assists participants in identifying service providers and connects them to identified services.
• Monitors provision of services, supports and participants’ needs, updating and maintaining ISPs, as applicable and ensuring delivery within allotted budget/coverage.
• Conducts in-home/on-site visits to participants to assess quality of care and monitor services and supports received; appropriately documents findings in case notes and escalates concerns to supervisor.
• Performs all other duties, as assigned.
• Assists in training new Support Coordinators and with their assigned caseloads through monthly shadowing, reviewing ISPs and providing feedback to Support Coordinator and Support Coordination Supervisor.
• Serves as back-up to the Support Coordination Supervisor, providing coverage for support coordination and on-call coverage, as needed, in their absence.
• Attends promotional events with or on behalf of Support Coordinator Supervisor to advertise available services, meet with provider agencies, etc.

Benefits

• DailyPay available - Work today, get paid today!
• Tuition reimbursement
• Medical and dental insurance - with options for family and more extensive medical plans, as well as vision (for Full time positions)
• Paid vacation, holiday, and sick time (depending on time type)
• 403(b) retirement with employer matching contributions
• Life insurance and long-term disability
• Discounts on travel, entertainment, wireless services, shopping, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level