Support Coordinator - Supply Chain Comm Group

Holman•Mount Laurel, NJ

4d•$27 - $39•Onsite

About The Position

Holman is a family-owned, global automotive services organization. The Support Coordinator will handle inquiries and research challenges associated with Vehicle Supply Chain orders and transactions, including acquisition, delivery, licensing, and overall status. This role is responsible for investigating and providing closed-loop resolution to customer requests, logging all inquiries in ARI systems, and communicating with internal and external clients via phone, email, Support Center, and CRM tools. The Support Coordinator will respond to customer-facing Support Center inquiries within established timeframe goals, collaborate with internal and external partners for accurate updates, and troubleshoot situations related to the vehicle supply chain, communicating with appropriate internal teams for resolution. Additionally, the role involves updating and maintaining system parameters in multiple platforms and working closely with clients that have special requirements. All other duties and special projects as assigned.

Requirements

Bachelor’s degree in a related field or equivalent work experience
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
2-4 years of fleet management and/or Supply Chain experience

Nice To Haves

Additional education, certifications, or other distinctions are a plus
Customer Service, account management or equivalent experience are a plus
Ability to think critically and understand strategic goals

Responsibilities

Handles inquiries and researches challenges associated with Vehicle Supply Chain orders and transactions; inclusive of acquisition, delivery, licensing and overall status
Investigate and provide closed loop resolution to customer request, log all inquiries in ARI systems
Responsible for communicating with internal and external clients via phone, email, Support Center, and CRM tools on topics related to Vehicle Supply Chain
Respond to all customer-facing Support Center inquiries within established timeframe goal
Collaborate with internal and external partners to ensure accurate updates are provided to received requests
Troubleshoot situations related to vehicle supply chain and communicate with the appropriate internal team(s) to resolve any roadblocks
Update and maintain system parameters in multiple platforms requirements where applicable.
Work closely with clients that have special requirements
Performs all other duties and special projects as assigned.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in geographic areas with statutory paid sick leave)