Support Consultant- H

Harris Computer•Mobile, AL

1d•Onsite

About The Position

Support Consultant – delivers Level 1 and Level 2 technical support within a global Managed Services environment, focusing on troubleshooting, case resolution, and maintaining application and system performance. This role supports multiple applications and technologies, including SQL-based data analysis, interface engines such as Cloverleaf and Mirth, and application configuration activities to ensure reliable and accurate system functionality. Working in a fast-paced environment, the consultant is expected to think independently, apply strong problem-solving skills, and collaborate effectively with cross-functional teams to diagnose issues and maintain system stability. Success in this role requires balancing technical expertise with a customer-focused mindset to provide timely, high-quality support and a positive client experience.

Requirements

Bachelor’s Degree in Healthcare Management, Business Administration, Finance, Information Systems, or related field (or equivalent experience)
0–2 years of experience in technical or application support
Experience troubleshooting functional, technical, or data-related issues
Exposure to working in a fast-paced, high-volume support environment
Experience supporting multiple applications or systems simultaneously
Microsoft Office proficiency
Foundational SQL knowledge (querying, data validation, troubleshooting)
Exposure to data analytics and report writing
Basic understanding of integration/interface technologies (HL7, APIs, data exchange)
Familiarity with integration engines such as Cloverleaf and/or Mirth
Understanding of application configuration concepts
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Ability to work independently and in a team environment
Customer service-oriented mindset

Nice To Haves

Basic understanding of healthcare systems and Electronic Health Records (EHR)

Responsibilities

Provide Level 1 & Level 2 support for client inquiries across global customers
Handle live calls, triage cases, and resolve technical issues in a timely manner
Track, document, and maintain accurate records of customer issues and resolutions
Follow standard operating procedures and support workflows
Diagnose and troubleshoot technical issues to identify root cause
Use effective probing techniques to gather relevant customer information
Resolve functional and technical issues or escalate when appropriate
Handle escalations for unresolved or complex cases
Support multiple applications and ensure proper functionality across systems
Assist with application configuration, setup, and maintenance activities
Participate in system updates, enhancements, and configuration changes
Validate system behavior post-configuration or deployment
Utilize SQL for basic data validation, troubleshooting, and issue analysis
Assist with data corrections, queries, and reporting needs
Support investigation of data-related issues across systems
Develop and execute SQL queries for data validation, troubleshooting, and analysis
Perform data analysis to identify trends, anomalies, and root causes of issues
Support data corrections, data reconciliation, and reporting needs
Assist with report writing and generation to support business and operational needs
Maintain a positive rapport with customers while resolving issues
Communicate clearly, professionally, and effectively with clients and internal stakeholders
Ensure high levels of customer satisfaction through responsive and quality support
Work effectively as an independent contributor and collaborative team member
Partner with cross-functional teams including integration, data, and application teams
Demonstrate initiative, critical thinking, and problem-solving skills
Continuously build technical expertise with mentorship and hands-on experience