Support Center Technician I

University of Vermont Health Network • South Burlington, VT

3d • $25 - $38 • Onsite

About The Position

This position is responsible for providing remote technical and general computer support to all users of the organization’s computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.

Requirements

• Associate's degree in a relevant field or equivalent technical certification and experience combination
• 1 year experience working within the IT field in a technical support capacity

Nice To Haves

• Healthcare IT support experience preferred

Responsibilities

• Software/hardware support
• General understanding of all Information Technology supported applications
• In-depth understanding of general desktop tools
• Ability to troubleshoot a wide variety of problems
• Use of remote troubleshooting tools
• Accurate logging of all support requests
• Incident escalation
• Coordination of services with other Information Technology staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree