Support Center Technician I

Central Vermont Medical Center • South Burlington, VT

1d • Onsite

About The Position

This position is responsible for providing remote technical and general computer support to all users of the organization’s computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.

Requirements

• Associate's degree in a relevant field or equivalent technical certification and experience combination.
• 1 year experience working within the IT field in a technical support capacity.

Nice To Haves

• Healthcare IT support experience preferred.

Responsibilities

• Provide remote technical and general computer support to all users of the organization’s computer systems.
• Software/hardware support.
• General understanding of all Information Technology supported applications.
• In-depth understanding of general desktop tools.
• Troubleshoot a wide variety of problems.
• Use of remote troubleshooting tools.
• Accurate logging of all support requests.
• Incident escalation.
• Coordination of services with other Information Technology staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree