Support Associate

Frette•Boston, MA

8d•Onsite

About The Position

Frette is seeking a Support Associate for its Boston boutique. The Support Associate is an integral member of the store team and a key partner to management and sales, with primary responsibility for overseeing the stockroom and maintaining the store. The role supports a positive, professional, and productive team environment and requires consistently upholding brand and operating standards, delivering a high level of customer service, and demonstrating extensive product knowledge and commitment to an elevated selling ceremony. The position encompasses inventory control, client experience, and maintenance. The Support Associate manages inventory accuracy and product flow, supports sales and customer-service needs, maintains the boutique and stockroom, and performs store opening and closing procedures. The role also partners with the Store Manager and corporate retail partners on operational expenses, works with IT on helpdesk inquiries, and assists with off-site activities and locations as needed. Additional duties may be assigned based on business needs. This is a full-time position with consistent scheduling. The role is based in the Boston boutique and includes a retail schedule with evenings, weekends, and holidays. Compensation is up to $24 per hour, with an inventory bonus opportunity.

Requirements

Years of experience in a retail store environment, including back-of-house support, are preferred.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Proficiency with retail operating systems, including shipping and POS, as well as Microsoft Office and Google Workspace.
Detail-oriented, with strong organization and follow-up skills.
Ability to multitask and stay organized in a fast-paced environment.
Self-motivated, with the ability to work independently and as part of a team.
Positive attitude and ability to contribute to a positive team environment.
Team-oriented and self-driven, with an entrepreneurial spirit.
Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
Ability to travel as needed to off-site storage locations within 10 minutes.
Willingness to build a positive partnership with the Corporate team and other store teams.
Professional written and verbal communication skills.
Ability to lift and mobilize small to medium items weighing up to 50 pounds while using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stockroom, and off-site locations.
Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, and bending, and to follow OSHA-approved ladder safety.

Nice To Haves

Retail store experience, including back-of-house support.

Responsibilities

Own inventory control, including cycle counts; communicate adjustments, discrepancies, negative on-hands, reports, new receipts, out-of-stocks, best sellers, and on-hand inventory levels.
Execute operational responsibilities for transfers, damages, fulfillments and holds, replenishment, shipping, and receiving to support timely execution, inventory accuracy, and ideal product flow.
Maximize and effectively manage product storage and capacity across the sales floor, back of house, and off-site storage locations.
Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory levels and organization.
Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, and POS procedures.
Train staff in back-of-house procedures and communicate policy changes across the store team, including staff at other locations when needed.
Participate in the bi-annual inventory before the store opens.
Follow Frette packaging guidelines for shipments and maintain company expectations for charge sends, returns, exchanges, and related transactions.
Assist on the sales floor with coverage and support for Sales Specialists, ensuring customer-service standards are met.
Contribute to daily morning meetings with the store team, with the day’s focus determined in advance by the Store Manager.
Help maintain visual standards, including visual merchandising rotations and daily bed changes.
Assist with off-site activities, including home installations, bank drops, and visits to tailors and dry cleaners.
Maintain the stockroom, perform stock checks, and ship products for transfers, customer requests, in-store fulfillment, and e-commerce fulfillment.
Oversee facilities and maintenance in a timely and consistent manner, including furniture repair, store cleaning, and repairs to walls, floors, and fixtures; provide daily feedback to housekeeping services on work quality.
Touch base daily with the Store Manager and team to outline priorities and align expectations.
Partner with the Store Manager and Corporate Retail Team, including the Retail Coordinator, Director of Retail, and Area Manager, to manage and maintain annual store operating-expense budgets for packaging, supplies, cleaning, and maintenance.
Perform key-holder store opening and closing procedures and ensure the relevant checklist is completed and signed by the opening or closing associate.
Partner with IT on helpdesk inquiries.
Perform additional responsibilities as needed based on business needs and as identified by the Store Manager and Corporate Business Partners.