Support Associate - Full Time - Flower Mound

Belk•Flower Mound, TX

7d•Onsite

About The Position

The Support Associate is an hourly Operations Team role that helps drive sales and deliver a positive customer experience. The role processes inbound truck deliveries and prepares merchandise for the sales floor, carries out outbound merchandise activities, supports facilities maintenance, and maintains organized back-of-house areas. The associate also works with merchandising and store fulfillment teams and assists customers and teammates as needed.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 50 pounds.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Unload truck deliveries, sort cartons by department, process merchandise, remove plastic, and hang items as needed to prepare products for the sales floor.
Follow operational processes and procedures to enhance productivity.
Complete sensor tagging, product transfers, damage processing, and RFID tasks to support inventory accuracy.
Assist with lighting and recycling programs, work orders, store maintenance, and housekeeping.
Support merchandising and store fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.
Replenish supplies, support store recovery, maintain cleanliness, and organize tools, supplies, excess stock, fixtures, and other equipment.
Use training tools and resources, embrace feedback, and stay informed about products, promotions, policies, and store events.
Acknowledge and assist customers, support the store during peak traffic and coverage periods, and complete other assigned tasks.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control and minimize risk.