Support Associate (Spanish Bilingual)

Preferred Credit, Inc.•Saint Cloud, MN

9d•Onsite

About The Position

PCI is seeking a Spanish Bilingual Client Support Associate who is client-focused, detail-oriented, and eager to support customers in a dynamic environment. You’ll play a key role in supporting our clients through each step of their account journey – providing clear guidance, resolving questions, and ensuring a positive experience. This is an exciting opportunity to gain hands-on experience in a client service setting and contribute to the success of a fast-paced team where you can grow your career in a financial service and customer solutions.

Requirements

High School diploma or GED.
Previous experience in a customer service or client-facing role.
Bilingual fluency in Spanish and English with strong written and verbal communication skills.
Must be in the St. Cloud area and have a reasonable commute to St. Cloud, MN due to in-office requirements.

Nice To Haves

Experience in a call center or high-volume support environment.
Proficiency in Microsoft Office software.

Responsibilities

Serve as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.
Verify client identities and clearly explains financing terms to build trust and understanding.
Provide real-time technical assistance and troubleshooting for customers navigating application and contract issues.
Deliver exceptional service by resolving account questions, concerns, and disputes promptly and professionally.
Review and confirm loan and contract details to ensure accuracy and customer satisfaction.