Support Associate (Spanish Bilingual)

Preferred Credit • St Cloud, MN

3d • Onsite

About The Position

PCI is seeking a Spanish Bilingual Client Support Associate who is client-focused, detail-oriented, and eager to support customers in a dynamic environment. You’ll play a key role in supporting our clients through each step of their account journey – providing clear guidance, resolving questions, and ensuring a positive experience. This is an exciting opportunity to gain hands-on experience in a client service setting and contribute to the success of a fast-paced team where you can grow your career in a financial service and customer solutions.

Requirements

• High School diploma or GED.
• Previous experience in a customer service or client-facing role.
• Bilingual fluency in Spanish and English with strong written and verbal communication skills.

Nice To Haves

• Experience in a call center or high-volume support environment.
• Proficiency in Microsoft Office software.

Responsibilities

• Serve as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.
• Verify client identities and clearly explains financing terms to build trust and understanding.
• Provide real-time technical assistance and troubleshooting for customers navigating application and contract issues.
• Deliver exceptional service by resolving account questions, concerns, and disputes promptly and professionally.
• Review and confirm loan and contract details to ensure accuracy and customer satisfaction.

Benefits

• medical
• dental
• vision
• short-term disability
• long-term disability
• voluntary benefits
• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO)
• 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match
• Tuition Reimbursement
• Student Loan Match Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED