Support Associate - Scheduler

Dayton Physicians Network•Middletown, OH

9d•Onsite

About The Position

Dayton Physicians Network is looking to add a Support Associate - Scheduler to our Middletown location! The Support Associate – Scheduler is responsible for scheduling patient exams, diagnostic tests, treatments and/or surgeries.

Requirements

High School Diploma or GED
At least one (1) year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis
Excellent oral and written communication
Working knowledge of Microsoft Office, including Word, Excel and Outlook
Experience working with a Practice Management system
Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders

Nice To Haves

2-3 years’ experience is preferred

Responsibilities

Schedules appointments and answers patient inquiries regarding appointment schedules
Processes physician orders for imaging, labs, and other follow-ups
Notifies patients of all pertinent information required for surgery, treatment and/or testing including any payment expected prior to the scheduled date
Contacts patients to clarify, reschedule and resolve issues surrounding appointment times
Notifies Physician as necessary regarding their schedule
Completes patient forms, such as insurance or leave certifications and forwards to physician for signature
Obtains, verifies and updates patient demographic information
Contacts physicians’ offices, labs, and testing facilities to request results and other documents as needed or requested
Assists other office support positions as needed or requested
Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values
Other duties as assigned