Support and Product Manager, Accounting Solutions

Advertising Specialty Institute • Trevose, PA

4h • Hybrid

About The Position

ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients’ success every step of the way. ASI Computer Systems (Waterloo, IA) is seeking a Support and Product Manager – Accounting Solutions to oversee the day‑to‑day operations of technical support while owning the end‑to‑end success of our internally developed accounting platforms. Reporting to the Senior Vice President, Data and IT Operations, this role is accountable for ensuring high‑quality, responsive, and well‑managed support operations, while partnering closely with development, sales, implementation, and support teams to ensure our accounting solutions meet market needs, regulatory requirements, and deliver an excellent customer experience. We are seeking a leader with strong accounting software expertise, proven customer‑facing leadership, and the ability to manage competing priorities across support operations and product initiatives. In this role, you will bridge customer support and product management—driving continuous improvement, operational excellence, and product strategy informed by real‑world customer and support insights. ASI Computer Systems operates in a hybrid work model, and this position requires in‑office presence 2–3 days per week.

Requirements

• Bachelor’s degree in Accounting, Information Systems, Business, Computer Science, or a related field.
• 5+ years of experience in product management, application support, or business systems, preferably within accounting or financial software.
• Strong understanding of accounting principles, including GL, AP, AR, payroll, and financial reporting.
• Experience in supporting or managing commercial software products.
• Excellent communication skills with both technical and non-technical stakeholders.
• Proven ability to manage priorities across product delivery and customer support functions.

Responsibilities

• Own and manage the product roadmap for ASI Computer Systems’ internally developed accounting platforms and related accounting solutions, ensuring enhancements align with customer needs, accounting standards, compliance requirements, and business objectives.
• Lead the day‑to‑day operations of the technical support function, ensuring timely issue resolution, well‑defined support workflows, service‑level agreements (SLAs), escalation paths, and comprehensive knowledge base documentation.
• Gather, evaluate, and prioritize product requirements from customers, support teams, sales, and internal stakeholders, translating accounting and business needs into clear, actionable functional specifications.
• Serve as the senior escalation point for complex product, accounting, or customer issues, providing leadership in resolution while analyzing support trends to identify root causes and drive product and process improvements in quality, documentation, and user training.
• Act as a primary liaison between customers, sales, implementation, support, and development teams, participating in customer meetings, demonstrations, onboarding discussions, and feedback sessions as needed.
• Support sales and marketing initiatives by contributing to product positioning, release communications, feature education, and internal enablement materials.
• Partner closely with engineering to plan, test, and deliver high‑quality product releases, while monitoring system performance, customer adoption, support impact, and competitive market trends.
• Foster strong collaboration and efficient workflows across product, support, and development teams to improve operational effectiveness and deliver a consistently high customer experience.

Benefits

• Medical, Dental, and Vision coverage, available on day one of employment.
• Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
• 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
• Free Health and Wellness programs.
• Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
• Day one 401(k) with company match.
• Paid holidays, floating days, and paid time off (PTO).
• Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees