Support and Care Navigator

Reena • Mississauga, ON

12d • CA$60,000 - CA$70,000 • Onsite

About The Position

The Support and Care Navigator serves as a key point of contact for clients, caregivers, and community members, supporting access to primary care, mental health, allied health, and community services through intake, assessment, care coordination, referrals, and follow-up. Working within an interdisciplinary team, the role provides clinical and administrative support, contributes to health promotion and preventative care initiatives, and assists with service coordination across the continuum of care. The incumbent ensures client-centered, equitable, culturally responsive, and trauma-informed care while supporting outreach, quality improvement, accurate documentation, confidentiality, and compliance with all standards.

Requirements

• Post-Secondary Diploma or degree in Nursing.
• Minimum two (2) years of related experience in a community health centre, primary care setting, community support agency, hospital, mental health organization, social service agency, long term care home, or other health and human services environment.
• Experience conducting client intake, screening, assessment, registration, and service navigation.
• Experience supporting individuals with complex health, social, mental health, housing, financial or accessibility needs.
• Experience coordinating referrals and collaborating with interdisciplinary teams and community partners.
• Experience working with diverse, marginalized and equity-deserving populations.
• Experience using electronic medical records (EMRs), client information systems, databases, and Microsoft Office Applications
• Knowledge of screening and assessment tools, including mental health, frailty, falls risk, and health status assessments.
• Knowledge of care coordination principles, person-centred care, and interdisciplinary healthcare practice.
• Knowledge of Ontario’s healthcare system, including primary care, community health services, mental health services, and community support resources.
• Knowledge of PHIPA, privacy legislation, confidentiality requirements, and accessibility standards in healthcare.
• Understanding of health equity, social determinants of health, trauma-informed care, cultural safety, anti-racism, anti-oppression, and disability-informed approaches to service delivery.
• Current registration in good standing with the College of Nurses of Ontario (CNO) as a Registered Practical Nurse (RPN)

Nice To Haves

• Additional training in care coordination, system navigation, health promotion, mental health, chronic disease management, or community development is considered an asset.
• Certification in CPR and First Aid is considered an asset.

Responsibilities

• Serve as a welcoming first point of contact for clients, caregivers, and community members.
• Conduct intake interviews, registration processes, and eligibility screening.
• Collect, maintain, and update client demographic, socio-demographic, health equity, and reporting information.
• Conduct screening and assessment activities using approved tools such as PHQ-9, GAD-7, falls risk assessments, frailty assessments, and other standardized screening instruments.
• Provide comprehensive orientation to Thornhill CHC programs and services.
• Assist clients in accessing primary care, mental health services, allied health services, health promotion programs, and community-based supports.
• Coordinate internal and external referrals and support follow-up activities.
• Assist clients with forms, applications, interpretation services, transportation supports, government benefits, and access to community resources.
• Support care planning and ongoing follow-up as part of the interdisciplinary circle of care.
• Support patient attachment, onboarding, waitlist management, ongoing primary care client tracking, and associated reporting requirements.
• Support physicians, nurse practitioners, and allied health providers with patient flow and care coordination.
• Support implementation of preventative care initiatives, screening programs, chronic disease management activities, and health promotion programming.
• Provide backup support related to medication inventory management, vaccine storage, infection prevention control, including sterilization and clinical supply management.
• Schedule appointments and coordinate client follow-up.
• Support incoming and outgoing clinical communications, including fax, phone, secure messaging, and electronic referrals.
• Provide backup support for reception and front desk operations as required.
• Support client recall and reminder activities.

Benefits

• Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree