Support Analyst, Cox Farms
About The Position
Cox Farms is seeking an experienced Support Analyst to deliver reliable, friendly IT support that keeps their team productive across all Cox Farms facilities. Cox Farms is part of the Cox Enterprises family of businesses and a pioneering leader in the Controlled Environment Agriculture (CEA) industry. They are dedicated to revolutionizing food production through sustainable and innovative technology, using cutting-edge facilities with advanced agronomic, production, and greenhouse systems to deliver fresh, high-quality produce year-round. This role is crucial for building a unified IT support team to serve employees across all facilities, providing first and second-line IT support for hardware, software, and connectivity issues for a distributed workforce.
Requirements
- 1+ years of experience in an IT support, helpdesk, or technical support role
- Working knowledge of Windows 10/11 and Microsoft 365 applications (Outlook, Teams, SharePoint)
- Basic understanding of networking concepts: DNS, DHCP, Wi-Fi connectivity, and VPN
- Experience working within a ticketing system and following support workflows
- Strong communication skills and a patient, service-oriented approach to working with non-technical users
- Ability to prioritize and manage multiple open issues simultaneously
Nice To Haves
- Experience supporting users in a manufacturing, warehouse, or operational environment
- Familiarity with Microsoft Intune or similar MDM platforms for device support
- CompTIA A+ or equivalent entry-level IT certification
- Experience supporting both on-site and remote users
Responsibilities
- Serve as first point of contact for IT support requests via phone, email, ticketing system, and walk-up
- Diagnose and resolve hardware, software, and connectivity issues for Windows endpoints and Microsoft 365 applications
- Manage tickets through the full lifecycle in the ITSM platform, including documentation, updates, and closure
- Support device provisioning and setup for new hires and replacements per standard build processes
- Assist with user onboarding and offboarding including account provisioning and device setup
- Escalate complex issues to the appropriate infrastructure or security team with clear documentation
- Contribute to the knowledge base by documenting solutions to recurring issues
- Support audio/visual and conferencing equipment for meetings and conference rooms
- Assist with physical IT tasks including equipment moves, cable management, and basic network patching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
