Support Analyst - Decatur, IL
About The Position
ADM's Global Business Services (GBS) team provides efficient, compliant, and reliable services for ADM's business and functions on a company-wide basis. Commodities Management Services (CMS) is a process tower within GBS, responsible for transactional activities supporting CMS throughout the Americas region. This role is based in the Decatur-City Center office and is part of the Agris Support team. This team assists location personnel in our network of elevators with established policies and procedures to ensure transactions are recorded accurately and timely in our accounting system. Support is provided via telephone, email, and Microsoft Teams. The role also involves defining systematic changes for new initiatives and performing user acceptance testing.
Requirements
- Strong analytical abilities, initiative, and problem-solving skills
- Proven track record of being dependable and reliable
- Ability to meet strict deadlines
- Strong desire to help others
- Effective oral and written communication skills
- Ability to interface with various levels of office and customer clients
- Good organizational skills
- Ability to function in a team environment and multi-task
- Extensive commodities settlement end-to-end process experience
- Proficient with Microsoft Office products, including SharePoint, Teams, Excel, and Access
- Secondary language fluency required (Spanish and/or Portuguese)
Nice To Haves
- Associate’s/Bachelor’s degree in Accounting, Business, Agriculture, or Information Technology
- Minimum of 3-5 years of ADM experience or equivalent
- Previous experience with grain settlement work
- Previous transactional system support experience
- Prior system support experience a plus
Responsibilities
- Resolve Support emails/Service Now tickets in a timely manner
- Assist in driving standardization, automation, and continuous improvement within CMS processes
- Document, maintain, and update Standard Operating Procedures related to CMS activities
- Develop relationships and drive stakeholder satisfaction at the location level
- Drive Operational Excellence in CMS through root cause analysis and lean management techniques
- Develop and maintain a Continuous Improvement mindset related to CMS
- Understand and assist with risk management issues (position) across CMS transactional activities
- Assist team and owning change management in adhering to established policies and procedures
- Provide over-the-phone training using Microsoft Teams on daily transaction processing, report retrieval, and other general assistance
- Research and submit program change requests to the respective IT Group
- Test and review the results of programming changes and enhancements to ensure the desired results are achieved
Benefits
- Competitive pay
- Medical/Rx, dental, vision
- On-site wellness center access or gym reimbursement
- Flexible spending accounts
- Health savings account
- 401(k) with matching contributions and cash balance plan
- Discounted employee stock purchasing program
- Life insurance
- Disability
- Workers’ compensation
- Legal assistance
- Identity theft protection
- Employee Assistance Program (EAP)
- Employee Resource Groups (ERGs)
- Colleague Giving Programs (ADM Cares)
- Paid time off
- Paid holidays
- Adoption assistance
- Paid maternity and parental leave
- Tuition assistance
- Company-sponsored training and development resources (LinkedIn Learning, language training, mentoring programs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
