Support Analyst

TEKsystems•Walnut, IA

3d•$20 - $27•Onsite

About The Position

TEKsystems Global Retail and Merchandising customer is in need of a support analyst to support a local warehouse and their technology needs. This person would be sole support for a warehouse consisting of roughly 40-50 employees, 60 or so thin clients and roughly 100 scanners. There will be a variety of other mixed peripherals as well. This role requires independence, documentation, reliability and excellent customer support skills.

Requirements

3+ years of experience in end user support, help desk, or desktop support
Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android)
Experience with printer and scanner installation, configuration, and troubleshooting
Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx)
Experience with device imaging, deployment, and configuration management tools
Understanding of Active Directory, Group Policy, and enterprise software deployment
Proficiency in remote support tools and ticketing systems
Strong customer service orientation with excellent interpersonal skills
The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals.
The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication
The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment
Knowledge of managing and supporting mobile devices including deployment, security, and application management
The ability to install, configure, troubleshoot, and maintain printing and scanning devices
Support and troubleshooting of video conferencing systems, displays, and audio equipment
The ability to create clear user guides, troubleshooting procedures, and support documentation
Proficiency in using remote desktop and support applications to assist end users

Responsibilities

Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
Install, configure, and maintain printers, scanners, and multifunction devices
Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
Assist end users with software installations, updates, and application issues
Provide on-site and remote technical support to resolve hardware and software problems
Train end-users on device usage, software applications, and best practices
Document support activities, maintain device inventory, and generate reports on support metrics and device performance
Ability to travel up to 25% to different manufacturing plants for on-site support and installations